As the UK enters its fourth week of lockdown, West Midlands Ambulance Service comes to the aid of the staff of care homes, who are feeling forgotten as the virus claims the lives of so many residents. It falls on crews like Julie and Adam to provide help and reassurance. Back in the control centre, Irum has had fast-track training and is plunged into the stark realities of her new role, while a national minute's silence for NHS and care workers holds a particular significance for her.
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