It's the beginning of the night, and the team in control have inherited the consequences of a busy day shift. Ambulance crews are already starting to queue at hospital as they wait to hand over their patients.
Crewmates Alan and Ellen are dispatched to a local Italian restaurant to treat an 83-year-old patient who has collapsed while out to dinner with his family. As they travel to hospital, the patient tears up as he speaks of his wife, who has Alzheimer's and was put into a care home during lockdown.
Due to high levels of demand, crewmates Chris and Becca are dispatched out of their usual area to a 64-year-old female patient with nausea and back pain. The patient is at first reluctant to visit hospital, but Chris turns on the charm and helps to put her at ease.
In control, a call is received from a patient making bomb threats. He is suicidal and making repeated threats to kill. Every second counts as multiple crews, including police and fire, are dispatched to the scene.
Vanessa and Caylie's next shift is on St Patrick's Day, and they are immediately given the news that a patient they helped just the day before has been rushed to hospital following a cardiac arrest at home. Crewmates Viki and Paige are dispatched to a category-one call for an 19-year-old patient who is having fits and needs immediate help, while Alan and Ellen respond to a call regarding a 21-year-old male in Jesmond, who is vomiting blood while on a night out with friends.
Chris and Becca must attend to a 14-year-old girl who is struggling with her mental health and has attempted to hang herself. The patient is reluctant to go to hospital, so the crew arrange an assessment with the mental health crisis team.
